Bourne House

Updated 15 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by two inspectors and an assistant inspector.

Service and service type

Bourne House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Bourne House is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed the information we held about the service and the service provider. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We used all of this information to plan our inspection.

During the inspection

We spoke with six people and four relatives to gather their views about the care they received.

We looked at eleven people’s care records. We checked recruitment, training and supervision records for staff and looked at a range of records about how the service was managed. We also spoke with the registered manager, area manager and nine nursing, care and ancillary staff. We received feedback from a social care professional who has contact with the service.

Updated 15 October 2022

About the service

Bourne House is a residential care home providing accommodation and personal care for up to 72 people. People live over three floors in one purpose-built building. Nursing care was provided on one of the floors. At the time of our inspection there were 60 people using the service.

People’s experience of using this service and what we found

People felt safe and cared for at Bourne House. The provider had good systems to manage any risks people faced and help keep them safe.

People were supported to take any medicines they had been prescribed.

There were enough staff available. Staff had a good understanding of people’s needs and how to meet them. New staff were thoroughly checked before starting work in the home and given a good induction. Staff completed regular training to ensure they maintained their knowledge and skills.

There were good infection prevention and control procedures. Procedures had been reviewed and updated to reflect the COVID-19 pandemic. Systems were in place to prevent visitors catching and spreading infections.

Staff demonstrated a good understanding of people’s individual needs and a commitment to provide person-centred care. Staff worked with health and social care specialists where needed to develop plans to support people. People were supported to see their doctor and other health professionals when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and relatives were positive about the caring attitude of staff. We observed staff interacting with people in a kind and respectful way, responding promptly to requests for support.

People were able to take part in a wide range of social and cultural activities and supported to maintain contact with friends and family.

People had been supported to develop care plans that were specific to them. Staff demonstrated a good understanding of these plans and how to meet people’s needs.

The registered manager worked well with people to meet their needs. They had developed good relationships with health and social care professionals.

There were effective management systems in place to monitor how the service was operating and plan any improvements that were needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 22 August 2019 and this is the first inspection as an individual location.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.