We carried out a review of the data available to us about Clover Support Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clover Support Group, you can give feedback on this service.
Clover Support Group is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of the inspection six people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Risks to people’s safety were assessed and monitored and safeguarding processes were in place to protect people from the risk of abuse. People received their medicines as prescribed and people’s care plans detailed how they liked to be supported with their medicines.
People were protected from the risk of infection and the provider had put appropriate measures in place to manage the risk of COVID-19.
Staff received an induction and training relevant to their role and the registered manager monitored staff training to ensure it remained up to date. Staff told us they felt supported and valued by the registered manager.
People were supported by a small consistent staff team who knew them well and their care was personalised. People told us the staff were kind and caring in their support. The provider responded promptly to people’s changing needs to ensure they were able to support them safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People, relatives and staff told us they felt comfortable raising any concerns with the registered manager and were confident these would be acted upon appropriately.
The provider had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet people’s needs. People and relatives spoke positively about the culture and management of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had not been rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner