3 November 2020
During an inspection looking at part of the service
Response Services Group UK LTD - Headquarters is operated by Response Services Group UK Ltd. The service is registered to provide treatment of disease, disorder or injury and to also provide a patient transport service.
We inspected this service using our comprehensive inspection methodology. We carried out an unannounced focussed inspection on 3 November 2020 covering aspects of the safe and well-led domains following concerns raised that had been received by the Care Quality Commission.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
The main service provided by this ambulance service was patient transport. Where our findings on patient transport – for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the patient transport section.
The service was not rated because not all domains were not inspected.
Following this inspection, we told the provider that it should make improvements, even though a regulation had not been breached, to help the service improve.