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Lord's Care Solutions UK LTD

Overall: Good read more about inspection ratings

Suite 11, Beacon House, Unit QA, Beacon Business Park, Weston Road, Stafford, ST18 0WL 0333 998 0899

Provided and run by:
Lord's Care Solutions UK Ltd

Latest inspection summary

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Background to this inspection

Updated 18 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Expert by Experience contacted people and relatives by telephone and the two inspectors visited the office location.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because we needed to ensure the registered manager was available to speak with us.

Inspection activity started on 12 May 2021 and ended on 14 May 2021. We visited the office location on 12 May 2021.

What we did before inspection

We reviewed information we had received about the service. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service and seven relatives about their experience of the care provided. We spoke with 13 members of staff including the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with the registered manager, manager, care coordinator and care workers.

We reviewed a range of records. This included seven people’s care records and multiple medication records. We looked at eight staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.

Overall inspection

Good

Updated 18 June 2021

About the service

Lord’s Care Solutions UK Ltd is a domiciliary care agency providing personal and nursing care to 74 people at the time of the inspection. Some of these people may be living with dementia, physical disabilities or sensory impairments.

People’s experience of using this service and what we found

Governance systems required strengthening. Audits had been completed; however, they had not always identified issues we found, or issues were not dealt with in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.

We have made a recommendation about staff training with regards to the Mental Capacity Act (MCA).

People told us staff sought consent before commencing any support tasks. The service had an end of life policy in place and people received care personalised to their needs.

People were protected from potential abuse as there were systems and process in place to safeguard people from abuse. People could be assured they were having their medicines as prescribed. Staff were safely recruited by the provider and staff wore PPE in line with government guidance. Staffing levels were adequate to meet the needs of people.

The provider supported people to access healthcare service where necessary. People were supported to eat and drink enough to maintain a balanced diet. Staff had received training to support people effectively.

People were supported by caring staff who respected their dignity and privacy. People were able to express their views and be involved in making decisions about their care.

Both people and staff felt management were approachable and their views were sought about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 August 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on its registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.