8 December 2021
During a routine inspection
All Care (GB) Limited West Sussex South is a domiciliary care agency providing care to people living in their own homes. At the time of inspection, the service was providing personal care to 24 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People's experience of using this service and what we found
People told us they felt safe. Risk assessments had been completed and there were systems in place for monitoring accidents and incidents. Staff had received safeguarding training and knew how to recognise and report concerns.
People were kept safe with infection prevention and control processes. We were assured that staff had received appropriate training and had access to, and were correctly using, personal protective equipment.
People's choices and preferences were clearly recorded in care plans and records. People and relatives told us staff knew them well and supported them to be as independent as possible.
People said carers were caring, respectful and kind. People experienced reliable care from regular staff.
People and their relatives were involved in creating care plans and reviewing these. Electronic records were used effectively to show the care people received, and for the quality of care to be managed.
People were regularly asked to provide feedback about their care. There were systems and processes in place to address concerns and shortfalls as well as for receiving feedback about what was working well.
Rating at the last inspection
This service was registered with us on 15 August 2019 and this is the first inspection.
Why we inspected
This inspection was prompted because the service had not been inspected since it was registered.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk