26 November 2013
During an inspection in response to concerns
The person we spoke with told us they "Liked" the staff and felt "Happy" with the care and support they provided. Relatives of people told us that they felt that the care and support provided had improved since the service had started in the summer. One person said "It's fine, my relative seems happy".
Relatives also told us that staff encouraged people to make their own choices. However, we found concerns that where people did not have capacity, the provider had not acted in accordance with the Mental Capacity Act (2005).
We asked to review the care records for all people who used the service. We found that the care plans for most people were not readily available as they were still being developed by the Provider. We also found that risk assessments were not always robust enough as they lacked appropriate information to guide staff on how to reduce areas of risk.
Staff had not received the appropriate training nor did they have the right competencies, knowledge, qualifications or skills to safely support people.
The provider did not have an effective system to regularly assess and monitor the quality of service that people received.