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Inspection Summary

Overall summary & rating


Updated 4 June 2021

About the service

Baycroft Kempston is a ‘care home’ providing accommodation, nursing and personal care to nine people aged 65 and over at the time of the inspection. The service can support up to 80 people. The home is built over three floors with all bedrooms containing an ensuite wet room. Communal areas are also located on each floor.

People’s experience of using this service and what we found

People and relatives spoke positively about the service and provided feedback which included, "The home is lovely, the staff go above and beyond." And, "The level of care given is outstanding. Staff take time to make sure care is individual to the person. It is the best decision we made moving [person] to the home." Another relative told us, “I am very confident in the care provided. Staff take time to find out about [person's] preferences, life and interests.”

Care plans and risk assessments were completed in partnership with people, staff and their relatives. Information was tailored to individual needs and provided guidance and direction for staff to deliver person centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs. Relatives told us the staff team were consistent and familiar with people’s needs. Staff completed a robust induction process and were confident in their role. The registered manager promoted staff development and encouraged staff to attend additional training to enhance their skills and knowledge.

Staff encouraged people to maintain their interests and hobbies. The activity co-ordinator was passionate in developing and providing a range of activities and made these available to all at the service.

A range of audits including satisfaction surveys were completed by the registered manager. The findings of these were shared with staff and used to drive improvement in the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 29/11/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date the service was first registered with the CQC.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 June 2021

The service was safe.

Details are in our safe findings below.



Updated 4 June 2021

The service was effective.

Details are in our effective findings below.



Updated 4 June 2021

The service was caring.

Details are in our caring findings below.



Updated 4 June 2021

The service was responsive.

Details are in our responsive findings below.



Updated 4 June 2021

The service was well-Led.

Details are in our well-Led findings below.