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Adult Social Care, Community Re-ablement & Outreach Good

Inspection Summary

Overall summary & rating


Updated 16 January 2021

About the service

Adult Social Care Reablement and Outreach is a domiciliary care service registered to provide personal care for people who require this due to old age, illness or disability. At the time of the inspection it was providing care for approximately 85 people living on the Isle of Wight.

People’s experience of using this service:

We received positive feedback from people about the service. All people who used the service spoke very highly of the care staff.

People told us they felt safe and secure when receiving care.

Individual risk assessments and those relating to people’s homes helped reduce risks to people while maintaining their independence.

People told us they had been involved in care planning and care plans reflected people’s individual needs and choices.

People were cared for with kindness and compassion. Privacy, dignity and independence were promoted.

People were supported to meet their nutritional and hydration needs, and staff contacted healthcare professionals when required.

Staff understood consent and were clear that people had the right to make their own choices.

Safe recruitment practices were followed, and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes.

There were sufficient numbers of care staff to maintain the schedule of visits. Staff told us they felt supported, received regular supervision and training.

People felt listened to and a complaints procedure was in place.

The provider monitored the quality of the service on a regular basis to ensure it continued to be safe and met people’s needs.

The service met the characteristics of Good in all areas. More information is in the full report.

Rating at last inspection:

This service was registered with us on 05/09/2019 and this is the first inspection.

Why we inspected:

This was a planned inspection based on the registration date of the service.

Follow up:

We will continue our routine monitoring of the service.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 16 January 2021

The service was safe.

Details are in our safe findings below.



Updated 16 January 2021

The service was effective.

Details are in our effective findings below.



Updated 16 January 2021

The service was caring.

Details are in our caring findings below.



Updated 16 January 2021

The service was responsive.

Details are in our responsive findings below.



Updated 16 January 2021

The service was well-led.

Details are in our well-led findings below.