2 November 2021
During a routine inspection
Dynamo One Ltd (T/A Visiting Angels) is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection, six people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
Dynamo One Ltd (T/A Visiting Angels) changed it’s registered office address on 01 December 2021. It was previously registered at Unit 15, Great North Business Centre, 82 Great North Road, Hatfield, AL9 5BL. The address changed to 62 Bridge Road East, Welwyn Garden City, Hertfordshire, AL7 1JU.
People’s experience of using this service and what we found
People felt safe with the care provided to them. Risks to people's health and safety were assessed and staff knew how to support people to keep them safe. Staff had received training to recognise and report signs of abuse. Incidents that occurred placing people at risk of harm were recorded and prompted a review of people's care needs.
People were supported by a small and consistent staff team who they felt comfortable with. People received their medicines as required and were cared for by staff who ensured they followed infection prevention guidance and good practice.
People's needs were assessed before the service provided them with care or support. People’s care plans were robust and provided enough guidance to staff.
People said staff had the skills necessary to care for them well. Staff had received the required training and ongoing support to help them acquire the skills and knowledge to fulfil their role and responsibilities.
People were supported by a small and consistent staff team who they felt comfortable with.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People said staff were caring and knew their needs and preferences well. People were treated with dignity and respect and their independence was promoted and encouraged by staff.
People said they were involved when reviewing their care and felt staff were responsive to their changing needs.
Systems and processes were in place to monitor the quality of the service, and to seek the views of the people who used it. People, their relatives and staff thought the service was well managed and responsive to their needs.
The provider was open and transparent and promoted a person-centred culture within the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.