Archived: All Care (GB) Limited

All Care (GB) Limited provides domiciliary care and personal care to people living in their own flat within a building called Marten House. Marten House is a large purpose built building providing extra care housing to people. At the time of inspection there were 29 people being supported with personal care from All Care (GB) Limited.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received a service which promoted their safety and wellbeing. People’s needs were assessed and reviewed with them and there were enough staff to support their needs. There were processes and procedures to manage infection prevention and control safely.

People’s independence was encouraged, and they felt staff knew their specific likes and preferences. Staff were well trained and well supported by managers to carry out their roles.

People felt cared for and valued. People said they treated with respect and dignity. Staff were compassionate and committed to provide practical and emotional support to people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a positive culture of listening to people and responding to their views. Managers valued the views of staff, people using the service and professionals in the wider community and they were well regarded as caring and responsive.

There were robust processes in place to ensure people received a good service. Staff were well trained and supported to carry out their roles, records were up to date and care plans reflected how people wanted to be supported. Managers regularly audited records and looked for ways to improve and learn.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15/08/2019 with their current provider and this is the first inspection since then.

Why we inspected

This was a planned inspection carried out because the service had not been inspected since it was registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.