All Care (GB) Limited West Sussex North

Updated 13 February 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of an inspector, an inspection manager and an assistant inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave a short period notice of the inspection because we acknowledge impacts of the current COVID-19 pandemic on working arrangements in offices. We wanted to ensure there could be safe arrangements made for us to visit the office in person. We asked for information to be emailed to us where possible to minimise our time in the office.

Inspection activity started on 19 December 2020 and ended on 11 January 2021. We visited the office location on 22 December 2020.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed information we had received about the service from the registered manager, people who use services and their relatives. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager and a member of staff.

We reviewed a range of records. We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the registered manager and senior manager to validate evidence found. We spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We looked at ten electronic care plan records, policies, training data and quality assurance records.

We sought contact with five people who used the service and four relatives, we were able to speak with three people and two relatives about their experience of the care provided.

We had email contact with two local authority social workers who have regular contact with the service.

Updated 13 February 2021

About the service

All Care (GB) Limited West Sussex North is a domiciliary care agency providing care to people living in their own homes. At the time of inspection the service was providing care to 128 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives felt safe. Risk assessments had been completed and there were systems in place for monitoring changes to people’s needs. People were kept safe with infection prevention and control processes. Staff had received safeguarding training and knew how to recognise and report concerns.

People’s choices and preferences were clearly recorded in care plans and records. Care staff received regular training updates to provide safe and effective care. An electronic care system had been introduced to record and monitor care provision. Care staff knew how to work with health professionals to support effective care, medication records were clearly recorded.

People told us they liked having regular care staff and felt that their needs and preferences were known. People said carers were helpful and caring.

People were involved in their assessments and care plans were person centred. People were asked how they wanted care provided and were supported to receive the care they chose. Electronic records were used effectively to show the care people received.

Training and care quality was audited. Training needs were identified which the provider was addressing. People were regularly asked to provide feedback about their care. There were systems and processes in place to address concerns and shortfalls.

Social care professionals spoke positively about the commitment of care staff and managers to support people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 15 August 2019 and this is the first inspection.

Why we inspected

This inspection was carried out because the service had not been inspected since it was registered. We looked at infection prevention and control measures under the Safe key question. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.