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All Care (GB) Limited West Sussex North Good

Inspection Summary


Overall summary & rating

Good

Updated 13 February 2021

About the service

All Care (GB) Limited West Sussex North is a domiciliary care agency providing care to people living in their own homes. At the time of inspection the service was providing care to 128 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives felt safe. Risk assessments had been completed and there were systems in place for monitoring changes to people’s needs. People were kept safe with infection prevention and control processes. Staff had received safeguarding training and knew how to recognise and report concerns.

People’s choices and preferences were clearly recorded in care plans and records. Care staff received regular training updates to provide safe and effective care. An electronic care system had been introduced to record and monitor care provision. Care staff knew how to work with health professionals to support effective care, medication records were clearly recorded.

People told us they liked having regular care staff and felt that their needs and preferences were known. People said carers were helpful and caring.

People were involved in their assessments and care plans were person centred. People were asked how they wanted care provided and were supported to receive the care they chose. Electronic records were used effectively to show the care people received.

Training and care quality was audited. Training needs were identified which the provider was addressing. People were regularly asked to provide feedback about their care. There were systems and processes in place to address concerns and shortfalls.

Social care professionals spoke positively about the commitment of care staff and managers to support people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 15 August 2019 and this is the first inspection.

Why we inspected

This inspection was carried out because the service had not been inspected since it was registered. We looked at infection prevention and control measures under the Safe key question. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 February 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 February 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 February 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 February 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 February 2021

The service was well-led.

Details are in our well-led findings below.