We carried out a review of the data available to us about The Willows Domiciliary Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Willows Domiciliary Care Ltd, you can give feedback on this service.
The Willows Domiciliary Care Ltd is a domiciliary care service providing care to people in their own homes. The service is registered to support people who may live with dementia, mental health conditions, physical disabilities, sensory impairments and are aged over 65.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, the service was providing care to 72 people, 48 of which were receiving personal care.
People’s experience of using this service and what we found
People, their relatives and staff told us they felt the service was safe. Staff had received safeguarding training and were confident about reporting concerns. Staff were recruited safely. The service had robust infection prevention and control processes. People received their medicines as prescribed from trained staff whose competence was regularly reviewed.
People had detailed, person-centred care plans and risk assessments. People and their relatives were involved in assessing and reviewing their care. There were robust induction processes. Staff received appropriate training and the provider had acted on staff feedback to arrange additional practical training. People received appropriate support to drink enough and maintain a balanced diet. The service worked closely with other agencies and professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff spoke passionately about their role and people were consistently positive about how staff treated them with kindness and respect.
People were encouraged to provide feedback about their care and the provider thoroughly investigated complaints, when appropriate apologising to people. When people reached the end of their life, the service liaised with a variety of healthcare professionals to ensure they could continue providing safe, effective care in line with people’s wishes.
We received very positive feedback about the culture of the service and the management team. There were robust quality assurance processes in place. The management team were committed to continuously learning and improving the service and acted on feedback from people and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 15 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.