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Dipton Manor Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 10 January 2020

About the service

Dipton Manor Care Home is a residential nursing home providing personal and nursing care to older people and people living with a dementia. It accommodates up to 70 people across four units in one purpose-built building. There were 62 people were using the service when we visited.

People’s experience of using this service and what we found

Medicines were not always managed safely at the home. Risks to people were not always effectively assessed or monitored. Decisions relating to consent were not always effectively recorded. Care plans were not always person-centred and sometimes task-orientated. The provider did not always have good governance processes in place.

Staff received regular training, supervision and appraisal. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy at the home, and received kind and caring support. Staff knew people well, and treated them with dignity and respect.

The provider had an effective complaints process in place. People were supported to access activities they enjoyed.

People, relatives and staff spoke positively about the leadership of the manager. Feedback was sought and acted on.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 1 December 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection enough improvement had not been sustained and the provider was still in breach of regulations.

The last rating for this service was requires improvement. The service remains rated requires improvement. This service has been rated requires improvement for the last three consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating.


We have identified breaches in relation to medicines management, risk assessment records and quality assurance processes. Please see the action we have told the provider to take at the end of this report.

Follow up

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 10 January 2020

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 10 January 2020

The service was not always effective.

Details are in our effective findings below.



Updated 10 January 2020

The service was caring.

Details are in our caring findings below.


Requires improvement

Updated 10 January 2020

The service was not always responsive.

Details are in our responsive findings below.


Requires improvement

Updated 10 January 2020

The service was not always well-led.

Details are in our well-led findings below.