Brook View

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were involved in their assessment and care planning processes. Care plans reflected people’s individual health and support needs and were regularly reviewed. We saw examples of care plans that included detailed information about mobility, nutrition, and mental health.

The provider mostly planned and delivered people’s care and treatment with them, including what was important and mattered to them, there was some areas which required further detail. Staff used tools such as Malnutrition Universal Screening Tool (MUST) scores, pressure care charts, and positive behaviour support plans to monitor people’s health, however some of these were not always completed consistently. Where people had complex needs, such as swallowing difficulties or PEG feeding, care plans included relevant clinical information.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well with external professionals to ensure continuity of care. Records showed that people were supported to attend medical appointments and that information was shared appropriately between teams. Health passports and one-page profiles were used to support communication. Feedback from professionals confirmed that staff were knowledgeable and responsive.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to make healthier choices and maintain their independence. Care plans included information about special diets, healthcare needs, and physical activity. One person had made significant progress in mobility and was able to return home after rehabilitation, supported by physiotherapy and nurse-led care. Staff encouraged people to take part in activities such as yoga, dancing, and community outings.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff monitored people’s outcomes and used care reviews to identify areas for improvement. People were involved in setting goals and understanding their options. Records showed staff acted on health advice from professionals and adjusted care plans accordingly. There was evidence of learning from incidents and audits to improve care delivery.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff sought consent before providing care and supported people to understand their rights. Mental Capacity Act assessments were completed where needed. Care plans included decision-specific capacity assessments and documentation of best interest decisions. Staff had received training in consent and human rights.