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London Care (Lapwing Court) Good

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about London Care (Lapwing Court) on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about London Care (Lapwing Court), you can give feedback on this service.

Inspection carried out on 6 April 2021

During a routine inspection

About the service

London Care (Lapwing Court) is an extra care housing service providing personal care to 24 people at the time of the inspection.

The service supported people who lived in a bespoke housing complex consisting of 28 flats. The accommodation is rented or owned and is the occupant's own home. There was a housing manager who ran the scheme. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People spoke positively about the service. One person told us, “I like it here, it has been brilliant.” Another said, "They are that friendly it is unbelievable."

People told us they felt safe with staff who supported them. Care staff were well informed about risks to people's health or wellbeing and knew how to deliver their care safely. Staff supported people to take their medicines or reminded them when they were due. As a result of the COVID-19 pandemic, staff had received additional training in infection prevention and control. The provider had clear systems to reduce the risk and spread of infection.

People spoke positively about the staff who supported them and had confidence in their skills and

experience. Staff had regular supervisions and an annual appraisal. People were supported to prepare meals and drinks where necessary. Due to the COVID-19 pandemic the restaurant in the scheme was closed and staff delivered lunches to people in their homes. People had access to a range of healthcare professionals and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were looked after by kind and caring staff who knew them well. People were actively involved and in control of how their care was provided. People's diverse needs were catered for and they were treated with dignity and respect.

Care was personalised to meet people's needs. Care plans provided detailed information and guidance for staff on people's care and support needs, likes and dislikes, and the way they wanted to receive personal care. People had confidence any concerns addressed to staff or the management team would be quickly resolved.

The management team had clear systems in place to monitor the care people received and to drive improvement. People were encouraged in their involvement and development of the service and their feedback was encouraged. Professionals and relatives appreciated the open and regular communication with the team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 09 August 2019 and this is the first inspection.

Why we inspected

This was the first inspection for this service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.