We carried out a review of the data available to us about London Care (Leaholme) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about London Care (Leaholme), you can give feedback on this service.
London Care (Leaholme) is an extra care housing service providing personal care to 26 people at the time of the inspection.
The service supported people who lived in a bespoke housing complex consisting of 40 flats. The accommodation is rented or owned and is the occupant's own home. There was a housing manager who ran the scheme. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were positive in their feedback about the care they received. One person told us, “ I'd recommend it to anyone.” Staff knew people well and encouraged them in their independence. People shared examples about how staff had gone above and beyond to help them or support them in one to one activity.
Everyone we spoke with felt safe in the company of staff. Care staff were well informed about risks to people's health or wellbeing and knew how to deliver their care safely. There were enough staff to meet people’s needs and people told us staff came quickly if they needed additional support. Staff supported people to take their medicines or reminded them when they were due. People were protected from the risk of infection. As a result of the COVID-19 pandemic, staff had received additional training in infection prevention and control.
People received good quality care that improved their wellbeing. People spoke positively about the staff who supported them and had confidence in their skills and experience. Staff felt supported and felt their views and opinions were valued. Staff supported people to access healthcare professionals and support when needed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care was personalised to meet people's needs. Care plans provided information and guidance for staff on people's care and support needs, likes and dislikes, and the way they wanted to receive personal care. People's communication needs were identified and planned for. Staff supported people to pursue their interests and had adapted activities to fit within COVID-19 restrictions. People expressed confidence they could raise any issues or concerns with any member of staff and that they would be addressed.
People benefited from a well led service. The service was well organised and had a range of systems in place to ensure its smooth operation and to support good communication. Professionals who worked with the service said they appreciated the open communication and willingness of staff to collaborate to improve outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 August 2019 and this is the first inspection.
Why we inspected
This was the first inspection for this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.