HOSPICECARE

This service had never been inspected and rated by CQC (Care Quality Commission). Following this inspection, we rated it as good because:

• The service had robust governance process in place to support the delivery of a safe effective service.
• The service maintained comprehensive high quality staff files.
• Robust systems to monitor staff training were in place, which ensured high levels of training compliance.
• Patient risk assessments were recorded and reviewed.
• Patient records were comprehensive, and all staff could access them easily.
• Multidisciplinary meetings held across several areas within Northumberland had representation from HOSPICECARE nursing staff.
• The service had a clear vision for the future with a strategy to deliver it.