Harlow Road Surgery

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice had a mission statement which included the delivery of high-quality patient care and best practice. This included the delivery of services which were timely, considerate and responsive to the needs of their patient population and supported by a clear focus on customer service and the need of the individual patient. The mission statement was displayed throughout the premises. The leaders encouraged the staff to take part in learning, professional development, and training. Business continuity and disaster recovery plans were in place to ensure resilience in adverse circumstances.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff had clear roles, responsibilities, and governance systems to support high-quality, sustainable care. Leaders used reliable data on risk, performance, and outcomes. Staff were well-supported, understood their roles, and received regular appraisals. Governance processes were mostly well-established, with accessible policies and procedures. Leaders held regular meetings to address clinical concerns and risks, recording and sharing actions clearly. Staff demonstrated a commitment to confidentiality and information security.

During the assessment we observed emergency equipment was only subject to monthly checks and the vaccine fridge did not have a data logger to provide continuous monitoring and alert to temperature deviations. Following the assessment, the practice manager told us they had responded to these findings and made improvements.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.