Harlow Road Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good at this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The 2025 National GP Patient Survey results showed people were informed about their care and treatment and what the next steps were.Staff supported people to manage their health and wellbeing. They focused on prevention and early intervention to help reduce future care needs. The practices local primary care network (PCN) supported the practice and carried out an NHS campaign to increase the uptake of health checks. Staff identified and responded to health risks such as end-of-life needs, emerging long-term conditions, carer responsibilities and supported national health priorities, including smoking cessation and obesity reduction. Staff referred patients to a social prescriber, a health coach and a dietician. Unverified information submitted by the provider demonstrated they had reached their targets for smoking cessation advice for 1 April 2025 to 31 March 2026.

The leaders routinely monitored people’s care and treatment to continuously improve it. They helped to ensure outcomes were positive, consistent and met the expectations of people themselves.

For example, in 2024 to 2025 the practice had met the world health organisation targets for the uptake of childhood immunisations. In addition, the practice manager reported the practice had performed better than the national average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer in 2025 to 2026.

For 1 April 2025 to 31 March 2026 the practice submitted unverified data to demonstrate they had met their quality outcome framework targets for long term condition reviews for asthma, atrial fibrillation, coronary heart disease, diabetes and hypertension. In addition, the service had completed all care plan reviews for people with a mental illness and dementia.

The practice had carried out 13 clinical and management audits in 2025. These covered medicines, long term health care, safeguarding and patient needs. An example of a positive outcome was a review of patients aged over 80 taking selective serotonin reuptake inhibitors (SSRIs) found that, while the medication remained appropriate for most, two patients no longer required treatment.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.