The Care Quality Commission
  • Doctor
  • GP practice

Harlow Road Surgery

Overall: Good read more about inspection ratings

1 Harlow Road, Rainham, RM13 7UP (01708) 552072

Provided and run by:
Dr Noreen Tariq

All Inspections

During an assessment under our new approach

We carried out an assessment of Harlow Road Surgery on the 27 April 2026; this is a GP practice that delivers services to approximately 4,012 people under a GP contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 68% White, 12% Asian, 4% Mixed, 14% Black and 2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6 decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.

We undertook this assessment due to the time elapsed since the previous inspection. This was a focused assessment. We assessed 10 specific quality statements, across 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. The assessment did not contain a review of clinical practices. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. People could mostly access care, treatment and support when they needed it. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

24 June 2021

During an inspection looking at part of the service

We carried out an announced inspection at Harlow Road Surgery on 10 March 2020. The practice was rated Good in all key questions except for key question Well-led, which was rated requires improvement. At this inspection breaches of regulatory requirements were identified and the practice was issued with a requirement notice under regulation 17 (Good governance) of the Health and Social Care Act (Regulated Activity) 2014.

Following on from our inspection in March 2020, we conducted a desk-top review of key question Well-led at Harlow Road Surgery on 24 June 2021. This review was conducted remotely without a site visit.

Overall, the practice is rated as good.

The rating for key question Well-led following this review is as follows:-

Well-led - Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Harlow Road Surgery on our website at www.cqc.org.uk

Why we carried out this review

This desktop review was carried out to confirm that the practice had made improvements on the areas that we had identified at our last inspection. This report covers our findings in relation to those improvements.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to obtain information from the provider to allow us to conduct the review remotely.

This included:

  • Conducting staff interviews using video and telephone conferencing
  • Requesting evidence from the provider

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good and good for all population groups.

We found that:

  • The practice had systems in place to ensure that policies and processes were in place to facilitate the delivery of good quality care.
  • The practice had clear instruction on what to do if staff wanted to raise concerns about the conduct of other staff.
  • The patient participation group worked with the practice to achieve good quality and sustainable care.
  • Patient surveys were use to improve to the services delivered at the practice.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10 March to 10 March 2020

During a routine inspection

We carried out an announced comprehensive inspection at Harlow Road Surgery on 10 March 2020 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:-

• What we found when we inspected

• information from our ongoing monitoring of data about services and

• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as requires improvement for providing a well led services because: -

  • We found the provider was in the process of making improvements and developing new processes and systems, however some of these had not been fully embedded or completed.
  • The practice was in the process of reviewing all the policies and procedures but had not yet completed them and some did not reflect staff practices.
  • The process to seek patient feedback was not effective.

We rated the practice as good for providing safe, effective, caring, and responsive services because: -

  • The safeguarding procedures for children at risk were effective.
  • The practice had a safe system in place for the management of medicines.
  • The practice had made improvements in ensuring the correct coding in patient records.
  • Staff were appropriately trained for their roles.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice had regular staff and clinical meetings.

We rated all populations groups as good, except for ‘working aged people’ which we rated as requires improvement because patients could not access their own GP outside of normal working hours.

The areas where the provider must make improvements are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

(Please see the specific details on action required at the end of this report).

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care