You are here

The provider of this service changed - see old profile

We have not inspected this service yet

Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 10 April 2019

About the service:

Mayfair Homecare - Merton is a domiciliary care provider. At the time of this inspection 47 people were receiving care and support from the service. The service supports older people, some of whom are living with dementia, in their own houses and flats in the community.

People’s experience of using this service:

¿ Most people were happy with the care they received and said it met their needs. They said they had support from a consistent group of care staff who knew them.

¿ People said they felt safe with staff. There were systems and processes in place to manage medicines safely and protect people from the risk of harm and abuse.

¿ People received support from trained and supervised staff who had the right skills and knowledge.

¿ People and their relatives said staff were polite, kind and caring towards them. Staff respected people’s dignity and privacy. They listened to people and supported their independence where possible.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

¿ Support plans were up to date and addressed people’s needs and individual preferences.

¿ People, their relatives and staff said they could approach the registered manager if they had any issues or concerns. There was a procedure in place which explained how people could raise concerns or complaints.

¿ The organisation operated an effective quality assurance system which included the completion of spot checks and audits. People were regularly asked for feedback on their experience of the service through spot checks, reviews, surveys and telephone calls.

Rating at last inspection:

At our last inspection, the service was rated Good. The report was published on 5 August 2016.

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 10 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 10 April 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 April 2019

The service was well-led.

Details are in our well-led findings below.