• Care Home
  • Care home

Rydal House

Overall: Good read more about inspection ratings

6 Spratslade Drive, Longton, Stoke-on-trent, ST3 4DZ (01782) 330854

Provided and run by:
Lann-Glayo Care Limited

All Inspections

8 November 2022

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Rydal House is a residential care home providing personal care to up to 8 people. The service provides support to adults with learning disabilities or autistic spectrum disorder, dementia, mental health issues, sensory impairments and physical disabilities. At the time of our inspection there were 6 people using the service.

People’s experience of using this service and what we found

Right support

People and relatives told us they were happy with the décor of the care home, and people told us they were able to decorate their own bedrooms.

There were enough suitably trained staff to support people and pre-employment checks had been carried out, although not all identification details were kept in staff files.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People chose how to spend their day and staff encouraged people to make their own decisions.

Staff managed people’s medicines safely and empowered people to manage their own medicines where possible.

People were involved in their own care and staff supported people to remain healthy. Staff encouraged people to have a healthy diet.

Right care

Some people may not have been able to understand all their care documentation but this was detailed and people had no concerns about how care staff supported them. People could communicate with staff and staff were patient with people when trying to interpret their needs where communication was more difficult.

Staff were kind and understood how to support all the people in the home. Staff promoted people’s dignity and privacy.

Staff knew how to keep people safe from abuse and the training and policies in place supported staff to do this.

People’s care folders were personalised and reflected each person’s interests and goals to promote their wellbeing.

People were involved in assessing risks and staff were promoting positive risk taking.

Right Culture

Staff knew people well and worked with people to identify their own goals. Although some delays from professionals has potentially led to poorer outcomes for 1 person, the registered manager told us how staff worked together to support the person.

People were supported to maintain links with family in line with their own wishes. Relatives told us there was open communication with the registered manager.

People were encouraged to lead fulfilling lives and staff told us how they were trying to promote people’s independence.

People were encouraged to engage with the community and links with community groups were promoted. People regularly accessed the community to participate in activities as well as accessed local amenities.

People were included and involved in the home and their views were considered through open communication as well as regular resident meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 13 May 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

17 December 2020

During an inspection looking at part of the service

Rydal House provides accommodation and personal care for people with a learning disability, mental health needs and/or autism. The service can support up to eight people. At the time of our inspection six people were living at Rydal House.

We found the following examples of good practice.

• A visiting policy and protocols were in place which had been shared with relatives. This included how visits were arranged and the precautions in place to keep people safe from cross infection.

• When visits had been restricted other methods were used to ensure people continued to have contact with their loved ones such as, video/telephone calls and window visits. The registered manager kept in regular contact with relatives to provide updates on their relatives’ wellbeing.

• Risk assessments were carried out to ensure people were safe when accessing the community. Staff shared information with people in easy read formats which supported people to understand how to keep themselves safe.

• The environment was clean and additional cleaning had been implemented to lower the risk of cross transmission of infection.

• Staff were supported by the registered manager during periods of anxiety and staff had been signposted to external wellbeing services.