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Affinity Trust - Domiciliary Care Agency West Kent Good Also known as Affinity Trust

Inspection Summary

Overall summary & rating


Updated 2 November 2018

The inspection took place on 27 September and 2 October 2018 and was announced. We gave the provider 48 hours’ notice so that people would know we were coming and would be available to meet us and speak with us if they wanted to.

Affinity Trust Domiciliary Care Agency West Kent provides care and support to people living in shared houses and individual flats called ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. Each person had their own bedroom and bathroom and some people shared kitchens, dining rooms and lounges and others had their own. The service supported 34 people living with learning and physical disabilities living across Kent.

CQC carried out an announced comprehensive inspection of this service on 20 July 2016. A breach of legal requirements was found relating to support plans. After the comprehensive inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach.

We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. The breach of regulation was now met. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Affinity Trust - Domiciliary Care Agency West Kent on our website at

The service continued to be run by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The registered manager had reviewed support plans with people so that they were detailed and gave guidance to staff about how to support people to achieve their goals and ambitions. There was now information about how to support people to develop and increase their skills to live more independently.

People were supported to take part in activities of their choosing including gaining employment. People’s wishes should they become ill were recorded in their support plans. Any concerns and complaints were investigated and responded to.

The service continued to be well led, the registered manager was skilled and experienced in leading the service. People were asked about their views of the service and these were acted on to improve the support people received. The registered manager met with people and observed the staff to make sure people continued to receive good support. The registered manager had notified CQC of incidents and events as required and displayed their rating as required.

Inspection areas



Updated 8 September 2016

The service was safe.

People received their medicines when they should and safely.

Risks associated with people’s care had been identified and guidance was in place to keep people safe.

People’s needs were met by sufficient numbers of staff and these were kept under review.



Updated 8 September 2016

The service was effective.

People’s support was delivered by regular staff, who were familiar with people’s preferred routines.

People received support from trained and supported staff. Staff encouraged people to make their own decisions and choices.

People were supported to maintain good health. Staff worked with health care professionals, such as occupational therapists



Updated 8 September 2016

The service was caring.

People were treated with dignity and respect and staff adopted a kind and caring approach.

Staff supported people to develop their independence where possible.

Staff listened acted on what people told them.



Updated 2 November 2018

The service was responsive.

We found that action had been taken to improve support plans so they were more focused on individual needs and goals.

People were supported to take part in a range activities, hobbies and interests were supported.

Staff knew about people’s wishes about the care they wanted should they become ill.

Complaints were listened to, responded to and resolved.



Updated 2 November 2018

The service remains Good