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Bluebird care (Central Bedfordshire) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 11 June 2019

About the service:

Bluebird care (Central Bedfordshire) is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to younger people, people living with dementia, people with a physical disability, older people and people with sensory impairments. Its office is based in the town of Flitwick and provides a service across central Bedfordshire. At the time of our inspection visit there were 107 people receiving a service of personal care.

Peoples experience of using this service:

Appropriate steps had been taken to safeguard people. Sufficient numbers of staff with the required skills had been recruited safely and deployed to keep people safe. Risks to people were identified and managed well. One person spoke fondly of their care staff and said, “I feel safe knowing I can rely on [staff]. I have never, ever had a missed [care] visit.” People were supported to take their medicines as prescribed by trained and competent staff. Lessons were learned when things did not go quite so well. Infection control systems promoted good hygiene standards.

Skilled staff were provided with the necessary support including coaching, shadowing experienced staff and regular supervision. People's independence was upheld and promoted. Staff enabled people to access healthcare support by working well with others involved in people’s care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were cared for by staff with compassion, kindness and dignity. Staff knew people well and they promoted people’s privacy, culture needs and independence. People had a say and choice in who and how their care was provided. One person told us, "I do think it's more than a job to my care [staff]. With the [care needs] I have, they seem to understand how I feel. Brilliant [staff].”

People’s care was person centred and based on what was important to them. People's concerns were dealt with and acted on before they became a complaint and to the person’s satisfaction. Systems were in place to meet people’s end of life care needs and help ensure a dignified and pain free death. One compliment from a relative stated, "The family wish to express our sincere thanks to all the staff who cared for [person] and [staff] who looked after then with such kindness. Thank you also for the kind expression of sympathy and condolences which were a great comfort to us all."

The registered manager promoted and supported an honest and open staff team culture. Staff upheld the provider's values by helping people live a meaningful life. Governance and oversight of the quality of the service was effective in driving improvements which changed people's lives for the better. People had a say in how the service was run. The service and its management team worked well with other organisations. People received care that was highly coordinated and as a result they led a life they might otherwise not have been able to. One person told us, "I have used other care agencies and Bluebird Care is by far the best."

Rating at last inspection: At the last inspection the service was rated as Good. (report published 18 October 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 11 June 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 11 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 11 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 11 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 11 June 2019

The service was well-led.

Details are in our Well-Led findings below.