The Care Quality Commission
  • Doctor
  • Independent doctor

Battlehill Health Centre

Overall: Good read more about inspection ratings

Belmont Close, Wallsend, Tyne and Wear, NE28 9DX (0191) 691 8777

Provided and run by:
TyneHealth Limited

All Inspections

During an assessment under our new approach

We carried out a comprehensive assessment of Battlehill Health Centre on 13th May 2025. This was a follow up assessment, at our last visit we rated the provider Requires Improvement. Battlehill Health Centre is located in North Tyneside. Battlehill Health Centre is registered with the Care Quality Commission to provide independent healthcare services. The service provides an extended GP access service from Battlehill Health Centre, Wallsend, Tyne and Wear, NE28 9DX. The provider of this service is Tynehealth which is a GP Federation representing all of the GP practices in the North Tyneside area. Tynehealth operate from Hedley Court, Orion Business Park, North Shields, NE29 7ST, which we visited as part of this assessment. Battlehill Health Centre building is owned and maintained by Newcastle Hospitals NHS Foundation Trust. We visited this site as part of this assessment. The service provides extended GP access appointments via; The patients’ registered GP which belong to a Primary Care Network of three practices, NHS 111 service, or direct via telephone (the information for this is available on the providers website). The service was provided between the hours of 5pm - 8pm Mon - Fri Saturday 9am - 5pm. During these hours the provider can offer an extension of core GP services such as GP and nurse appointments this includes treatmentsuch as cervical screening, contraceptive services, heart disease monitoring and NHS Health checks. The service for patients requiring urgent medical care outside of these and the GP surgery hours is provided by the NHS 111 service.

 

21 September 2022

During a routine inspection

This service is rated as requires improvement overall.

The key questions are rated as:

Are services safe? – Requires improvement

Are services effective? – Requires improvement

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Requires improvement

Why we carried out this inspection

We carried out an announced comprehensive inspection at Battlehill Health Centre on 21 September 2022 as part of our comprehensive inspection programme.

Our findings

  • We saw that some of the systems and policies in place were still being developed. These currently had a poor structure and were not organised.
  • The processes for managing risks, issues and performance could be improved.
  • Staff understood and fulfilled their responsibilities to raise concerns, and report incidents and near misses.
  • Patients received care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care (See Requirement Notice Section at the end of this report for further detail).

The areas where the provider should make improvements are:

  • Continue to audit the existing training of staff to ensure mandatory training has been completed.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services