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Radis Community Care (Oakmere)

The provider of this service changed - see old profile

We have not inspected this service yet

Inspection summaries and ratings from previous provider


Overall summary & rating

Good

Updated 20 September 2017

This service is provided by SOS Homecare to people living at Oakmere which offers extra care housing where people have their own individual apartments. They provide personal care and support to 35 older people; people with learning disabilities; physical disabilities; people with mental health needs and complex needs. Staff are available on site over 24 hours, seven days a week. They also provide on call support from senior carers.

At the last inspection the service was rated good. At this inspection we found the service remained good.

People continued to be safe from the potential harm of abuse or ill-treatment as staff knew how to recognise and respond to such concerns. People were supported by enough staff to meet their needs. People were assisted with their medicines safely.

The provider followed safe recruitment procedures when employing new staff members.

Staff members had the training and skills to meet people’s individual needs. Staff members were supported by a management team in order to complete their job.

People had care and support plans that were personal to them and reflected their individual needs and preferences. Staff members knew the people they supported well.

People were supported to have choice and control over their lives. Staff were aware of current guidance which directed their practice and people’s individual rights were protected by the staff who supported them.

People received support that continued to be caring and kind. People had their privacy and dignity respected by those supporting them. People were supported by staff members when they felt upset or worried.

Staff members knew people’s support needs and assisted them in the manner they preferred. People and their relatives were encouraged to raise any concerns or complaints. The provider had systems in place to address any issues raised with them.

The management team were approachable and supportive. People receiving services from SOS Homecare felt involved and their suggestions were valued by the provider.

Staff members felt valued as employees and their opinions and ideas were listened to by the provider. The provider had systems in place to monitor the quality of service and where necessary made changes to drive improvements.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 20 September 2017

The service remains Good

Effective

Good

Updated 20 September 2017

The service remains Good

Caring

Good

Updated 20 September 2017

The service remains Good

Responsive

Good

Updated 20 September 2017

The service remains Good

Well-led

Good

Updated 20 September 2017

The service remains Good