We carried out a review of the data available to us about Real Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Real Homecare, you can give feedback on this service.
Real Homecare is a domiciliary care agency providing personal care to children and adults living in their own homes. At the time of our inspection there were four people using the service.
People’s experience of using this service and what we found
People using the service were kept safe by staff who always looked out for risks. People told us they were kept safe in their own homes.
Staff knew how to raise safeguarding concerns and whistleblow, they had policies they could easily access to support them with this.
People and their relatives told us the service had enough staff and they did not experience any missed visits. Staff were recruited safely and in line with the providers policy.
People told us they were cared for by competent staff who were trained well for their job.
People’s consent to care was asked at each stage and people were involved in decisions concerning their care.
People’s nutrition and wider health needs were monitored by the service. The service worked well with health professionals to ensure people had good health outcomes.
People were cared for by staff who were kind and compassionate. People and their relatives told us staff where very understanding and took the time to get to know them and understand their preferences.
People’s privacy and dignity was respected by staff and their independence promoted.
Care was personalised and staff worked with people and their relatives to find out how people liked care to be provided.
People’s communication needs were considered, and staff found ways to communicate with people to ensure they were involved in their care.
People told us the management of the service was good, and that the registered manager was considerate and took time to listen to people and staff. Quality assurance systems were in place to monitor the service and identify areas to improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 July 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.