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Rosedene Residential Care Limited Outstanding

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 31 May 2019

About the service:

Rosedene Residential Care is a residential care home that accommodates up to 21 older people. At the time of the inspection 19 people were living at the service.

People’s experience of using this service:

• The service continued to be exceptionally caring. Staff had worked continuously to further develop the service and the effective area was now outstanding. As a result, it provided an exceptional service which benefited people and their loved ones.

• People living at Rosedene continued to receive an outstanding service. They lived fulfilled lives and were supported by staff who valued them as individuals and went the extra mile to make sure they were as happy and healthy as possible.

• Staff recognised that people were the experts in their own care and involved them in everything that happened at the service. Everyone had opportunities to be involved in the day to day running of the service, such as completing domestic tasks and felt valued for their contribution.

• People were supported to continue to take risks and planned this with staff be as independent as possible while remaining safe. Everyone said they felt safe at the service and their privacy was maintained.

• People and their loved ones were treated with genuine kindness, dignity and compassion. They treated staff in the same way and showed a keen interest in important things which happened in their lives.

• There was family atmosphere where everyone was welcomed and valued for their knowledge, skills and experiences.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• People’s needs were assessed in innovative ways to ensure staff had all the information they needed to support people to plan their care effectively.

• People continued to have control over their medicines and received them when they were needed.

• The service worked in partnership with health and social care professionals to maintain and improve people’s physical and mental health and wellbeing.

• People and their loved ones had discussed their preferences around end of life care.

• People were valued members of their local community and enjoyed frequent trips out. They were involved in the everything from the weekly food shop to theatre and boat trips.

• People made decisions with staff about design, refurbishment and redecoration of the building and grounds to make sure it truly met their individual needs. Environmental risks continued to be effectively managed.

• There were enough skilled staff available to spend time with people and meet their individual needs. People told us they were never rushed and staff responded promptly to requests for assistance.

• Staff received consistent and effective support from the management team. They were motivated and worked as a team to provide personalised care.

• People knew how to make a complaint and told us they worked with staff to address any concerns they had.

• People were asked for their views about the service and any suggestions daily and these were used to develop the service.

• The management team worked hard to keep up to date with good practice and challenge their own practice to continuously improve the service.

Rating at last inspection:

Outstanding (last report published 20 August 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor this service and plan to inspect in line with our re-inspection schedule for those services rated Outstanding.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 31 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Outstanding

Updated 31 May 2019

The service was exceptionally effective

Details are in our Effective findings below.

Caring

Outstanding

Updated 31 May 2019

The service was exceptionally caring

Details are in our Caring findings below.

Responsive

Good

Updated 31 May 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 31 May 2019

The service was well-led

Details are in our Well-Led findings below.