• Services in your home
  • Homecare service


Overall: Good read more about inspection ratings

8 Fell Close, Sunniside, Newcastle Upon Tyne, NE16 5PD (0191) 488 9319

Provided and run by:
Gateshead Council

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Sunniside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Sunniside, you can give feedback on this service.

20 May 2021

During a routine inspection

About the service

Sunniside is a 'supported living' service which provides people with personal care within their own home.

At the time of inspection four people were using the service. Staff support people in their own home and they have their own tenancies. Each person has their own bedroom and people share a kitchen, dining room, living room, garden and lounge.

People’s experience of using this service and what we found

People were positive about the staff team who supported them. During the inspection we observed many positive interactions between people and staff. Staff knew people extremely well and were kind and caring. People provided positive comments about staff and things they had achieved together. For example, one person told us how staff had supported them to own their own vehicle which had increased their ability to be independent.

People had individual care plans which reflected their own choices and support needs. People were encouraged to be independent and carry out activities that interested them. Risk assessments were in place for staff to follow to keep people safe. People received their medicines from qualified staff members.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff worked with other health care professionals to provide a consistent level of care to people. People were supported to maintain relationships that were important to them. People attended a range of activities in the community.

There were robust infection prevention and control policies and procedures in place at the service. Staff were wearing PPE and had access to this. We observed staff explaining to people what PPE they needed to wear to go to the local shop and why it was important.

The registered manager and provider completed a comprehensive range of audits and checks to make sure the service was providing a safe and consistently good level of care. The staff team was well established and there was a positive staff culture.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Staff provided choices to people and asked regularly what they wanted to achieve. People were the decision-makers in their care and worked with staff to create personalised care plans which met their needs. The staff team were invested in the people they supported and put them at the heart of everything they did.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 6 August 2019 and this is the first inspection. The last rating for the service at the previous premises was requires improvement, published on 19 March 2019.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.