We carried out a review of the data available to us about Whickham 1 on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Whickham 1, you can give feedback on this service.
Whickham 1 is a 'supported living' service which provides people with personal care within their own home. At the time of inspection two people were using the service.
People’s experience of using this service and what we found
People we spoke with were very positive about the service and the staff. People told us about the positive outcomes they had achieved with staff support. We observed warm and kind interactions between people and staff. Staff and the registered manager were working with people to help them become as independent as possible and transition into their own individual homes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff encouraged people’s independence and worked with them to set achievable goals to meet their own individual aims. People were supported by a consistent staff team who had been trained to safely support them.
People attended a range of activities in the community and local college. The staff team encouraged people to maintain relationships which were important to them.
During the pandemic the service had worked with people to ensure that they remained engaged and happy. People told us about the PPE staff wore, why it was important and how staff had kept them safe.
Risks people may face were fully identified and mitigated. Medicines were safely managed, and the service worked in partnership with other health care professionals to make sure people received a continuous level of support.
The registered manager completed audits and checks to make sure the service was delivering safe and effective care. Staff were positive about the culture at the service and the support from the registered manager.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. People told us they were provided with choices for everything they did and how they controlled their care. Care plans were person centred and reflected the individual person’s goals and aspirations. People were at the centre of the service and the culture of the service supported this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 6 August 2019 and this is the first inspection. The last rating for the service at the previous premises was requires improvement, published on 19 March 2019.
Why we inspected
This was a planned inspection to provide the service with a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.