Atkinson Dental Practice

Updated 4 April 2025

We carried out this announced, on-site inspection on 1 July 2025.

We found the practice had met regulations.

Overall, the practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Atkinson Dental Practice is part of Portman Dentex, a dental group provider. The practice is in Newcastle Upon Tyne and provides NHS and private dental care and treatment for adults and children.

There was a portable ramp available to enable access to the practice. On-street car parking spaces were available nearby.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 13 staff, of which there were 5 dentists, 5 dental nurses including 1 trainee, 2 dental hygienists and the practice manager.

We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 1 dental hygienist and the practice manager. One of the group’s Safety and Quality Specialists was also at the inspection, supporting the practice.

Updated 4 April 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 14 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and felt involved in decisions about their care.

Comments included, “Great service, always well looked after, very considerate, very helpful, clear explanations before and after”, “Always excellent service and care. There is a well organised system for appointments and professional support from the administration team. The dental care is excellent, putting you at ease and treating you as an individual”, “Called at 8:30 am. The phone was answered immediately. I was given an appointment for a filling that had come out, I was given an appointment the same day the procedure was efficient.”

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.
We reviewed online patient feedback. Patients expressed high levels of satisfaction with the treatment they received.