Background to this inspection
Updated
2 July 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by three inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced.
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We looked at all the information we held about the service including notifications. A notification is information about events that the registered persons are required, by law, to tell us about. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with the new manager and three care staff. The following day we spoke with three people and three relatives. We reviewed a range of records. This included four care records and their medication records. We looked at three staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service, including policies and procedures were reviewed.
Updated
2 July 2021
Radis Park Gardens is an extra care service providing personal care to people in their own flats in purpose built complex. At the time of the inspection 10 people were being supported.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Training records were incomplete, and some training was overdue. The provider had systems to monitor the quality of the service. However, we found that actions arising from monitoring to keep people safe and improve the service had not been completed. The new manager was taking action to address these concerns.
The management team assessed people’s needs by speaking with people, their relatives and using existing assessments contained in referral documents or prior, existing support plans.
People were safe from abuse. Staff received training around safeguarding and any safeguarding concerns had been identified, reported and investigated promptly.
Most people and their relatives told us they were happy with the support they received and liked the staff who visited them. People’s relatives gave us their experiences of the service and were complimentary on how staff dealt with situations and confirmed they provided good consistent care.
Medicines were mostly managed safely. There were safe infection and prevention and control practices (IPC) being followed. We have made a recommendation about the management of medicines.
People’s independence was optimised and their privacy respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff felt supported by the new manager. People’s individual dietary preferences were clearly recorded, and people were encouraged to eat healthily. People were supported to access health and social care professionals when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 29 August 2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
We have found evidence that the provider needs to make improvements. Please see the Well-led section of this full report. You can see what action we have asked the provider to take at the end of this full report.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.