We carried out a review of the data available to us about Melody Care Farnborough Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Melody Care Farnborough Ltd, you can give feedback on this service.
Melody Care Farnborough Ltd is a home care service providing personal care to people in their own homes. At the time of the inspection, 47 people received care services from Melody Care Farnborough Ltd. Not everyone who used the service received personal care. We only inspect where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received care and support that was effective, based on detailed assessments and care plans, and delivered by staff with the necessary skills and training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported in a caring way. The service focused on people’s independence and dignity, and respecting them as individuals. There were good relationships between people and their care workers. One person’s relative said, “‘There are some lovely girls. They sit and chat which is fantastic.”
People received responsive care. There were processes in place to make sure people received care according to their agreed plans, needs and preferences. There was a focus on mental stimulation, physical activity and social inclusion in people’s care.
The service people received was well led. The service had maintained a corporate image based on values which supported person-centred care and good outcomes for people. There were effective systems in place to manage the service, improve the quality of care people received, and recognise the contribution staff made to people’s care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 2 August 2019 and this is the first inspection to give an overall rating.
Why we inspected
This was a planned inspection to give the service its first overall rating.
We undertook a focused inspection on 3 March 2021 which did not cover all the key areas necessary to give an overall rating. We have used the individual key area rating for one area (safe) from that inspection when calculating the overall rating at this inspection.
You can read the report from our previous focused inspection, by selecting the ‘all reports’ link for Melody Care Farnborough Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Melody Care Farnborough Ltd is a home care service providing personal care to people in their own homes. At the time of the inspection, 46 people received care services from Melody Care Farnborough Ltd. Not everyone who used the service received personal care. We only inspect where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe with their care workers. One person said, “We haven’t had any trouble with them at all.” The provider had processes in place to manage risks, including risks arising from the COVID-19 pandemic. We were assured the provider used personal protective equipment (PPE) in line with government guidance to protect staff and people who used the service. There were suitable processes to protect people from the risk of abuse or poor care.
People told us the service was well managed and responsive. One person said, “They are very good.
I don’t have a bad word to say about them.” We found the service had a well established corporate image based on values which supported person-centred care and good outcomes for people. There were effective systems in place to manage the service, and to monitor and improve the quality of care people received. The provider engaged positively with staff, people who used the service and their families to identify areas for improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 2 August 2019 and this is the first inspection.
Why we inspected
We carried out this focused inspection due to the time elapsed since the provider registered with us and partly because of information we received about the service. We found no evidence during this inspection that people were at risk of harm. During the COVID-19 pandemic we only carried out comprehensive inspections, which look at all five of our key areas, in exceptional circumstances where we had information about widespread risks.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.