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The Hollies and Hollies Lodge Good

Inspection Summary

Overall summary & rating


Updated 12 September 2019

About the service

The Hollies and Holly Lodge is a residential care home providing accommodation and personal care for people with a mental health need. At the time of the inspection 24 people were being supported. The service can support up to 27 people. The service is divided into two separate units joined by corridors. The main house accommodates most people and has shared communal areas and communal showers. The second part of the building ‘Holly Lodge’ has four residents in ensuite accommodation with a communal kitchen and living room. There are large grounds surrounding the houses which include a vegetable garden and sensory garden.

People’s experience of using this service and what we found

Since the last inspection the management had worked hard to change the ethos and culture in the service to focus on recovery and promoting people’s independence.

People and staff were positive about the managers in the service and told us they listened and responded to concerns.

Staff were engaged in the change within the service and spoke positively about the impact on people living in the home.

There was a positive and calm atmosphere and people told us they felt safe.

Risks had been assessed in relation to people’s care and support needs and guidance on managing risks focussed on promoting people’s independence.

People received their medicines as prescribed. The service was supporting people to be as independent as possible with their medicines.

The service was clean and tidy throughout. People were supported to keep their own areas tidy as part of developing independent living skills.

There were enough fully trained staff with the skills and knowledge to meet people’s needs. Staff focussed on supporting people by focussing on their strengths to aid their recovery and promote independence.

Staff knew people well and had a good rapport with people.

Peoples physical and mental health needs were holistically assessed focussing on supporting people’s recovery and independence. Staff worked with people to achieve their personal goals.

The service worked well with other professionals to access healthcare. People were supported to attend regular check-ups such as the dentist and opticians.

One unit in the home was specifically adapted to support people to develop independent living skills with ensuite accommodation and communal kitchen and living room. The provider had plans to reconfigure other areas on the building to create similar self-contained accommodation which would help people to develop skills they would need to move into the community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People directed their own care. Each person met weekly with their ‘recovery worker’ to discuss progress towards their personal goals and any difficulties they were facing.

The service responded to people’s needs. Care plans were updated as needs changed or as people achieved their goals.

People were supported to access the community and take part in social activities to reduce isolation.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 13 September 2018) and there were multiple breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Hollies and Holly Lodge on our website at

Follow up

We will continue t

Inspection areas



Updated 12 September 2019

The service was safe.

Details are in our safe findings below.



Updated 12 September 2019

The service was effective.

Details are in our effective findings below.



Updated 12 September 2019

The service was caring.

Details are in our caring findings below.



Updated 12 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 12 September 2019

The service was well-led.

Details are in our well-Led findings below.