Hartwood House is care home registered to provide personal care for up to 50 older people who may be living with dementia. At the time of our inspection 35 people were using the service.
People’s experience of using this service and what we found
The management team explained they had faced a number of challenges since deregistering the nursing element of the service. They advised us communication between themselves and external professionals required improvement to ensure stronger collaborative working.
Staff were trained effectively in how to identify possible abuse and were confident the registered manager would investigate any concerns.
Care plans and risk assessments were in place to assist staff on how best to support people.
People were supported safely to manage their medicines.
The provider had effective measures in place to reduce the possibility or spread of infection.
The provider had effective recruitment procedures in place.
Suitable numbers of appropriately skilled, qualified and experienced staff were deployed to meet people’s needs at all times.
Relatives, people and staff were complimentary about the leadership in the home.
Effective governance systems were in place to help identify areas for improvement.
People and relatives told us staff worked in partnership effectively with external organisations.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Why we inspected
We received concerns in relation to risk management, skin care, falls and communication. As a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service has remained good. This is based on the findings at this inspection. We carried out an unannounced comprehensive inspection of this service on 6 February 2018 and the report was published on 6 April 2018.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hartwood House on our website at www.cqc.org.uk.