You are here

Bluebird Care (Bristol, Bath & NE Somerset) Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 28 December 2018

This comprehensive inspection took place on 31 October, 2 November and the 8 November 2018 and was announced. At the last comprehensive inspection in August 20165 the service was rated as Good.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults. At the time of the inspection the service was supporting 40 people in the City of Bristol. Not everyone using Bluebird Care (Bristol )receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service had two very experienced managers in post. Both of whom had worked for the provider at their other location for a number of years. As part of the provider’s restructuring plans they had both transferred to the Bristol branch in the last six months. This was after the previous registered manager had left. One of whom was in the process of applying to be registered with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There was also a care manager who took management responsibility for matters related to the care needs of people who used the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. Each manager had clear roles and lines of responsibility. The team and people we spoke with were very positive about the managers. Staff told us “They seem to work really well together” and “They just gel together”.

People continued to receive safe care and support from staff who understood their responsibilities to manage risks and report concerns. This was where there were any issues relating to people's safety. Medicines were managed safely. Care calls were closely checked and monitored to ensure people did not experience missed visits.

People, their relatives and healthcare professionals told us they were exceptionally happy with the care and support provided by Bluebird Care Bristol. People were at the heart of the service at Bluebird Care Bristol.

The service worked hard to build and create a person-centred culture throughout all levels of the service. The managers and managing director led their team by example, showing strong, inclusive and creative leadership. The leadership team focused constantly on improving the service and creating positive outcomes for people.

The service played a key role in the community, taking part In and funding and facilitating schemes, events and initiatives. These all aimed at creating awareness and engaging people and staff creatively in stimulating meaningful activities and events.

There was a real emphasis on partnership working with other organisations to reach positive outcomes for people. There was excellent feedback from professionals who worked with the service about the quality and responsiveness of the care provided. Bluebird Care Bristol worked in partnership with other professionals to help people stay in their own homes when could have been at risk of being admitted to hospital.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and relatives all told us staff were exceptionally caring and suppo

Inspection areas

Safe

Good

Updated 28 December 2018

The service remained good

Effective

Good

Updated 28 December 2018

The service remained good

Caring

Outstanding

Updated 28 December 2018

The service has improved to outstanding.

People were supported by a small team of local based staff and they had built very caring relationships with the staff they saw.

The provider led the service with an extremely caring approach. People felt staff were all very caring and went out of their way to make sure they and their families/carers had a high quality of life and optimum wellbeing.

People benefitted because the service had a strong and visible person-centred culture. The provider was also committed to providing a service which put people at the heart of everything they did.

People's privacy and dignity was always respected. Staff supported people sensitively with their personal care needs fully very aware of the need to maintain confidentiality.

Responsive

Outstanding

Updated 28 December 2018

The service has improved to outstanding.

Care records were person centred and the provider ensured people were fully involved in discussions about how they wanted care and support to meet their individual needs. Innovative technology was in place to ensure the records could be accessed, used and updated by all who needed to see them.

The provider was very driven and passionate and worked with other agencies well. This was to aim to create a warm friendly community where people were supported to access events and follow their interests.

The service was run very flexibly in how it provided support to people. There were regular reviews that people were an active part of. Staff and relatives, with permission, had access to up to date information to see what care had been carried out.

Well-led

Good

Updated 28 December 2018

The service remained good