Background to this inspection
Updated
6 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This unannounced inspection took place on 18 February 2021.
Updated
6 March 2021
About the service
Maxey House Residential Home is a residential care home providing personal care to 27 people at the time of the inspection in one adapted building over two floors. The service can support up to 31 people.
People’s experience of using this service and what we found
Staff followed the systems in place to monitor and manage people’s risks and keep people safe from avoidable harm. Staff used their training and knowledge to prevent the spread of infections. Staff who had been trained and were competency checked, managed and administered people’s prescribed medicines safely.
Staff received training, supervisions and appraisals from the registered manager to develop their skills and knowledge. Staff were encouraged and supported to give people a good-quality service. Checks were made to monitor the quality of care being given including provider visits to the service. Any actions required were either completed or on-going. This included a roiling programme of maintenance work and redecoration to the building.
Staff treated the people they supported kindly and with patience. People and their relatives had positive opinions of the staff and registered manager who cared for them. Staff promoted and maintained people’s privacy and dignity. People enjoyed the activities that went on at the service. Links were established with the local community and relatives and people from the community were encouraged to attend events held at the service.
People were supported to eat and drink enough amounts and were involved in making decisions about their care. Staff gave and respected people’s choices. Their preferences on how staff delivered their care was recorded in care records for staff to follow.
No complaints had been received since the last inspection, but people and their relatives told us they knew how to raise any concerns. People, their relatives and staff were given opportunities to give their view of the service and from this feedback action was taken to make any improvements.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 7 December 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.
Why we inspected
This was a planned inspection based on the previous rating. This inspection was carried out to follow up on action we told the provider to take at the last inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.