About the service
Mediline Home Care Calderdale is a domiciliary care agency providing personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection there were 65 people receiving personal care from the service.
People’s experience of using this service and what we found
The provider had clear safeguarding policies and procedures in place to protect people from harm. Risks were appropriately assessed and reviewed. Medicines were managed safely. Safe recruitment processes were in place to ensure staff were suitable to work with vulnerable people. Infection prevention and control (IPC) systems were in place to reduce people’s risk of infection, including COVID-19.
Most people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we have made a recommendation about blanket capacity assessments.
Staff received induction training and shadowed more experienced members of staff until they felt confident delivering care. People’s needs were assessed, and care and support was regularly reviewed. Appropriate referrals were made to external services to ensure people’s needs were met.
All the feedback we received was complimentary about the care staff. Staff knew people well and told us they provided care to the same people, which ensured continuity of care. Staff involved people in decisions about their day to day care and consulted people regarding what they wanted.
We have made a recommendation about the Accessible Information Standards.
People’s care records documented the level of care and support required, they were up to date and were regularly reviewed. The registered manager was improving the documentation to ensure there was an opportunity for end of life care planning to be discussed at initial assessment, care planning creation and at the care reviews. Complaints were investigated and responded to appropriately.
People, relatives and staff spoke highly of the management at the service. Systems were in place to monitor the quality and safety of the service. People were provided with the opportunity to feedback on the service they received, and any issues were addressed. The service worked well in partnership with others to ensure the best outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 September 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.