You are here

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 4 December 2019

About the service

Cedar House Care Home is situated on the outskirts of the village of Rothley, Leicestershire. The home provides care and accommodation for up to 44 older people. On the day of our inspection there were 38 people living at the home.

People’s experience of using this service and what we found

People said the home provided good quality care. A person said, “Lovely, magic, a lovely, lovely place. [I am] well looked after. It’s the nicest place I could stay.” Another person told us, “I love it here, I don’t want to go anywhere else. I came on respite and found I didn’t want to leave.”

The home was well-staffed, and staff were responsive to people’s needs. A person said, “I’m just happy to be somewhere where I'm being looked after. You've only got to ask for something, like another pillow, and it’s up there [in my room] when I go up. They [the staff] listen.”

The home provided safe care. Staff knew how to protect people from harm. The home’s premises and equipment were clean and well-maintained. People said they had their medicines safely and at the right time.

Staff were well-trained and knowledgeable about the people they supported. They were caring and kind and enjoyed working at the home. A staff member said, “The home is warm and welcoming, all the residents are lovely, and there’s a great staff team.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People praised the home’s varied and extensive activity programme. A person said, “It’s very good, there’s always some kind of entertainment to keep you light hearted, Monday to Friday, morning and afternoon.” Visitors were welcomed at the home at any time.

The registered manager ensured people were well-cared for and had a say in how the home was run. The provider made ongoing improvements to the home to enhance the surroundings for the people who lived and worked there.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (based on an inspection on 8 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 December 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 4 December 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 4 December 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 4 December 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 4 December 2019

The service was well-led

Details are in our Well-Led findings below.