31 January 2022
During a routine inspection
Olive House is an extra care scheme providing personal care for up to 50 people. The provider was commissioned by the local authority to provide personal care for up to 40 people. The premises were purpose built and people lived in their own rented flats. At the time of our inspection there were 32 people using the service.
People’s experience of using this service and what we found
People received care and support from kind and thoughtful staff. One person said, “They go out of their way to help me.” People were treated in a respectful manner and their independence was encouraged.
People told us they felt safe living at the service and they felt confident about raising any concerns.
People received support to safely take their medicines where this formed part of their agreed care package.
People’s needs were assessed before they moved into the service and their needs were regularly reviewed.
People were able to access health care and were supported by staff to attend hospital and other medical appointments.
People were provided with opportunities to take part in fun activities which stimulated their physical and emotional wellbeing.
People told us the registered manager, the deputy and the staff team were approachable and keen to offer their support and assistance.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People benefitted from a service which was managed in an open and committed way by the registered manager. Systems were in place to monitor and improve the quality of care and support people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 September 2019 and this is the first inspection.
Why we inspected
We carried out this inspection following a routine review of information we held about the service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not been inspected.
Follow up
We will continue to monitor information we receive about the service, which will inform when we next inspect.