You are here

Hampden Hall Care Centre Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 12 October 2021

About the service

Hampden Hall Care Centre is a residential care home providing personal and nursing care to 113 people aged 65 and over at the time of the inspection. The service can support up to 120 people. Accommodation is provided on three floors in one adapted building. People living with dementia reside on the ground floor. Nursing care is provided on the first floor with both nursing and residential care on the second floor.

People’s experience of using this service and what we found

People’s care and support was provided in a safe, clean, well equipped, well-furnished and well-maintained environment which met people's sensory and physical needs. People’s¿risks¿were assessed¿regularly¿in a¿person-centred¿way and medicines were safely managed. People were protected¿from abuse and poor care. The¿service had¿enough¿appropriately skilled¿staff to meet¿people’s¿needs and keep them safe.¿¿¿

People received¿care, support and treatment from trained staff and specialists able to meet their needs and¿wishes.¿Managers ensured that staff¿had¿relevant¿training,¿regular¿supervision and appraisal.¿People’s care, treatment and support plans,¿reflected¿their sensory, cognitive and functioning needs.¿People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they received¿kind and compassionate care from staff who protected¿and respected¿their privacy and dignity and understood each person’s individual needs.¿For instance, “The staff are caring, supportive and understanding of their needs. They seem gentle with them and I don't have any fears.”¿People and¿those important to them¿were involved in planning their care.¿¿

People made¿choices and¿took part in¿meaningful¿activities which were part of their¿planned care and support. People had¿their communication needs met and information was shared in a way that could be understood.¿

Governance systems ensured people were kept safe and responded to people's feedback to drive continuous improvement and development.¿People and relatives were positive about the leadership of the service, for example, “It's a very calm and quiet atmosphere. Everyone is friendly there. I would recommend this home because it's a well-managed place”.

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 7 August 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

The inspection was prompted in part by notification of a specific incident. Following which a person using the service died. Preliminary investigations were undertaken by CQC to establish if the concerns met the threshold of a specific incident. It did not meet the threshold, but we shared our concerns with the provider in order that they could address the areas identified and make improvements.

The information CQC received about the incident indicated concerns about the management of choking. We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and effective sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hampden Hall Care Centre on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 12 October 2021

The service was safe.

Details are in our safe findings below.



Updated 12 October 2021

The service was effective

Details are in our effective findings below.



Updated 12 October 2021

The service was caring.

Details are in our caring findings below.



Updated 12 October 2021

The service was responsive.

Details are in our responsive findings below.



Updated 12 October 2021

The service was well-led.

Details are in our well-led findings below.