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Institute of Sport Exercise & Health (ISeH)

Reports


Inspection carried out on 10 December 2013

During a routine inspection

People who used the service were very complimentary of the treatment and care they had received. One person told us they were ‘very impressed’, another told us the clinic was ‘beautiful’ and a third person remarked on ‘how nice everyone was’.

We found that the provider had a strong system in place for gaining consent to treatment and that staff explained treatments clearly and straightforwardly to people who used the service.

Staff acted within the person’s best interests to ensure that their care and welfare was of a high standard and they worked hard to ensure that needs were assessed effectively and that care was delivered based on this assessment.

We found that the systems in place ensured people’s safety and that staff considered all aspects of safeguarding adults and children. People felt they were treated with respect and dignity.

The provider had a system of infection control training and practice that minimised the risk of infection to people and staff. People who used the service remarked particularly on how clean the clinic was.

The provider operated a system of quality assurance that ensured that all people who came into contact with the provider received good quality care. We also saw evidence that the provider made changes to the service based on feedback from people who had used the service.