• Hospital
  • Independent hospital

Institute of Sport Exercise & Health (ISeH)

Overall: Good read more about inspection ratings

2nd Floor, 170 Tottenham Court Road, London, W1T 7HA (020) 3447 2800

Provided and run by:
HCA International Limited

All Inspections

23 February 2023 and 9 March 2023

During a routine inspection

We rated it as good because:

  • Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment and gave them pain relief when they needed it. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
  • The service planned care to meet the needs of people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait long for treatment.
  • Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

However:

  • We found dust and dirt in the x-ray room.
  • We found the emergency equipment in the resuscitation trolley contained equipment that was stored in damaged packaging.

10 December 2013

During a routine inspection

People who used the service were very complimentary of the treatment and care they had received. One person told us they were 'very impressed', another told us the clinic was 'beautiful' and a third person remarked on 'how nice everyone was'.

We found that the provider had a strong system in place for gaining consent to treatment and that staff explained treatments clearly and straightforwardly to people who used the service.

Staff acted within the person's best interests to ensure that their care and welfare was of a high standard and they worked hard to ensure that needs were assessed effectively and that care was delivered based on this assessment.

We found that the systems in place ensured people's safety and that staff considered all aspects of safeguarding adults and children. People felt they were treated with respect and dignity.

The provider had a system of infection control training and practice that minimised the risk of infection to people and staff. People who used the service remarked particularly on how clean the clinic was.

The provider operated a system of quality assurance that ensured that all people who came into contact with the provider received good quality care. We also saw evidence that the provider made changes to the service based on feedback from people who had used the service.