1 March 2023
During a routine inspection
Not everyone who used the service received personal care. In this service, the Care Quality Commission can only inspect the service received by people who get support with personal care. This includes help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting underpinning principles of “Right Support, Right Care, Right Culture.
Right support:
Staff supported people's aspirations and goals and assisted them to plan how these would be met. Staff demonstrated a good level of understanding of people's strengths and encouraged people to be independent. People used their local communities with staff support where required. This included using leisure and social facilities.
Right care:
People were treated with dignity and respect by staff that cared about them. People were supported to develop and maintain meaningful friendships and relationships. The care delivered was personalised to meet people’s individual needs.
Right culture:
People and their relatives were encouraged to be involved in how the service was managed. Relatives confirmed that managers regularly engaged with them. Some improvements were required in the provider’s systems to ensure the quality and safety of the service including the updating of people's care records.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 10 July 2019 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.