You are here

Ark-G Dental & Cosmetics Centre

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Updated 18 June 2015

Ark-G Dental & Cosmetics Centre is a general dental practice in Crayford offering both NHS and private treatment. The practice treats adults and children.

The premises consist of a waiting area adjacent to the reception desk and four treatment rooms. There are also two decontamination rooms, clearly separating clean and dirty zones. This is considered best practice in accordance with Department of Health guidance.

The staff structure of the practice consists of the two practice owners (both principal dentists and clinical directors), two other dentists, a practice manager, two dental nurses and two trainee dental nurses.

The practice is a training practice for the Dental Foundation Training (DFT) scheme. DFT provides postgraduate dental education for newly qualified dentists in their first (foundation) year of practice; usually within general dental practices. One of the principal dentists (also the registered manager) is a trainer for the DFT scheme and provides clinical and educational supervision. The practice currently has one dentist who is in their first (foundation) year of practice.

A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Our key findings were:

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.

  • There were effective systems in place to reduce the risk and spread of infection. We found all treatment rooms and equipment appeared very clean.

  • There were systems in place to check all equipment had been serviced regularly, including the suction compressor, autoclave, fire extinguishers, oxygen cylinder and the X-ray equipment.

  • We found the dentists regularly assessed each patient’s gum health and took X-rays at appropriate intervals.

  • The practice ensured staff maintained the necessary skills and competence to support the needs of patients.

  • The practice participated in an apprenticeship scheme for dental nurses and supported two trainee dental nurses in attending a two year course which would eventually enable them to qualify and register with the GDC.

  • The practice kept up to date with current guidelines when considering care and treatment needs of patients.

  • At our visit we observed staff were kind, caring, competent and put patients at their ease.

  • We reviewed 19 comment cards that had been completed by patients. Common themes were patients felt they were given clear explanations of treatment options and received excellent care in a very clean environment from a friendly and caring practice team.
Inspection areas

Safe

No action required

Updated 18 June 2015

We found that this practice was providing safe care in accordance with the relevant regulations.

The practice had systems in place for the management of infection control, clinical waste segregation and disposal, management of medical emergencies and dental radiography and sedation. We found the equipment used in the practice was well maintained and in line with current guidelines. There were systems in place for identifying, investigating and learning from incidents relating to the safety of patients and staff members. The staffing levels were safe for the provision of care and treatment (including sedation).

Effective

No action required

Updated 18 June 2015

We found that this practice was providing effective care in accordance with the relevant regulations.

The practice provided evidence based dental care which was focussed on the needs of the patients. We saw examples of effective collaborative team working. The staff were up-to-date with current guidance and received professional development appropriate to their role and learning needs. Staff, who were registered with the General Dental Council (GDC), had frequent continuing professional development (CPD) and were meeting the requirements of their professional registration.

Caring

No action required

Updated 18 June 2015

We found that this practice was providing caring services in accordance with the relevant regulations.

Patients told us (through comment cards) they had very positive experiences of dental care provided at the practice. Patients felt they were listened to, treated with respect and were involved with the discussion of their treatment options which included risks, benefits and costs. We observed the staff to be caring, compassionate and committed to their work. Staff spoke with enthusiasm about their work and were proud of what they did.

Responsive

No action required

Updated 18 June 2015

We found that this practice was providing responsive care in accordance with the relevant regulations.

The practice provided friendly and personalised dental care and offered sedation to those patients who were particularly nervous or phobic about dental treatment. Patients could access routine treatment and urgent or emergency care when required. The practice offered dedicated emergency slots each day enabling effective and efficient treatment of patients with dental pain. Patients told us through comment cards the practice staff were very responsive in supporting children and those patients who were particularly anxious or nervous to feel calm and reassured. The needs of patients with a disability had been considered in the development of the service.

Well-led

No action required

Updated 18 June 2015

We found that this practice was providing well-led care in accordance with the relevant regulations.

The dental practice had effective clinical governance and risk management structures in place. The principal dentists and practice manager were always approachable and the culture within the practice was open and transparent. Staff were aware of the practice ethos and philosophy and told us they felt well supported and could raise any concerns with the principal dentists or the practice manager. All staff told us they enjoyed working at the practice and would recommend it to a family member or friends.