We carried out a review of the data available to us about Clarendon Villas on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Clarendon Villas, you can give feedback on this service.
About the service
57 Clarendon Villas is a supported living service. At the time of the inspection four people were receiving the regulated activity of personal care. The service supported people with a learning disability and autistic people. Staff provided each person with support for life skills and with their individual health and wellbeing needs. This included specific communication requirements and support with emotional, physical and mental health needs.
The building had been converted into four individual flats, each with their own front door and address. For example, flat (number), 57 Clarendon Villas. Each person had a tenancy agreement for their flat. Staff provided one to one support and were available 24 hours a day. Staff had separate facilities which included an office, kitchen and sleep in room.
People’s experience of using this service and what we found
Right Support
Staff supported each person to have the maximum possible choice, control and independence. Staff focused on each person’s strengths and promoted what they could do, so they had a fulfilling and meaningful everyday life. Two people told us they were able to make decisions about their own lives and everyday life choices and we observed this in practice. For example, one person was adding items to their food shopping list, they told us this included “beer” which was something they enjoyed. Another person was making plans to visit the local harbour later that day as this was a place they said they particularly liked to visit.
Right Care
All four people received kind and compassionate care that supported their needs and aspirations. There were enough appropriately skilled staff to meet each person’s individual needs and keep them safe. During the inspection we observed each person using individual and specific communication methods to communicate with staff. This included British Sign Language (BSL), pictures, assistive technology and written text. For example, one person used body language and gesturing to let us know that they wanted us to leave their garden and another used a notebook and pen to communicate with staff when they began to feel anxious. Both communication methods were effective at letting those around them know what they wanted. We observed that all four people communicated comfortably with staff because staff had the necessary skills to support good communication.
Right culture
People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities, people with a learning disability and autistic people may have. This meant each person received compassionate and empowering care which was tailored to their needs. All four people led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. For example, a person who had decided they no longer wanted to go to a day centre was being supported to seek supported employment opportunities. Families told us they were fully involved in planning their loved one’s care and they felt valued and listened to. One family member told us, “We are involved in planning (name) care and staff are receptive to our support and knowledge, especially new staff”.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating
This service was registered with us on 25 November 2019 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of right support, right care, right culture.
We looked at infection prevention and control measures under the Safe key question. We look at this in all supported living inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.