• Community
  • Community healthcare service

Vicky Jordan

Overall: Good read more about inspection ratings

City Gate, Gallowgate, Newcastle Upon Tyne, NE1 4PA 07593 454869

Provided and run by:
Miss Victoria Mary Jordan

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Vicky Jordan on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Vicky Jordan, you can give feedback on this service.

26 January 2023

During a routine inspection

This was the first time this service had been inspected. We rated it as good because:

  • The service had enough staff to care for service users and keep them safe. The provider had training in key skills, they understood how to protect service users from abuse, and managed safety well. The service controlled infection risk well. The provider assessed risks to service users, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
  • The service provided good care and treatment and gave service users advice on pain relief when needed. The provider monitored the effectiveness of the service and made sure they were competent. The provider advised service users on how to lead healthier lives and supported them to make decisions about their care.
  • The provider treated service users with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to service users.
  • The service planned care to meet the needs of local people, took account of service user’s individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • The provider ran services well using reliable information. The provider understood the service’s vision and values, and how to apply them in their work. The service engaged well with service users and the community to plan and manage services and the provider was committed to improving services continually