Updated 12 December 2024
Date of Assessment: 09 December 2024. Fairdene Lodge is a residential care home providing accommodation and personal care for up to 42 people over the age of 65. There were 41 people living at the home on the day of inspection. Some people had specialist needs associated with dementia, Parkinson’s disease and diabetes. We carried out an onsite visit on 9 December 2024. We found that the service had exceptionally inclusive leadership who had extensive skills and knowledge to be able to lead the home effectively. The home had recently employed a dementia specialist who was implementing new ways to ensure that people living at the home achieved positive outcomes. A great deal of time and attention had been given to ensuring people's interests were catered for, developed and explored. An example of this was that activities were tailored to each individual and monitored for stimulation and engagement. Staff had specific training for this. Staff told us, “The activities we do as well are all about keeping their skills going.” All relatives spoke highly of the activities available. All aspects of care delivery were personalised, and staff took the time to get to know people and what was important to them.
The provider had a good learning culture, people could raise concerns and knew how to. Managers investigated incidents thoroughly and staff and partners expressed it was an open and honest home. People were protected and kept safe and staff understood and managed risks effectively. The facilities and equipment met people’s needs, were clean and well-maintained and any risks to people were mitigated. There were enough staff with the right skills, qualifications and experience and the management team went to great lengths to ensure staff well-being was paramount. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes to their care.