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ExtraCare Charitable Trust Hagley Road Village Good

Inspection Summary


Overall summary & rating

Good

Updated 14 September 2017

ExtraCare Charitable Trust Hagley Road Village is a housing scheme which is registered as a domiciliary care agency providing personal care to some of the people living at the complex. At the time of our inspection the service was supporting 54 people living in their own individual flats in the complex and two people living in the community. At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Staff were aware of the actions to take in order to protect people from avoidable harm and potential abuse. There were enough suitably trained staff on each shift to meet peoples’ care needs. People were supported to receive their medication safely and as prescribed.

The needs of people were met consistently by staff who had the right competencies, knowledge and, skills. Staff respected people’s views and respected their decisions. People were supported in line with the Mental Capacity Act 2005. People received suitable support to eat and drink the things they liked and needed to stay well. People were supported to make use of the services of a variety of mental and physical health professionals. When necessary the care manager would signpost people to the provider’s other services within the housing complex which supported people’s wellbeing.

People were supported by regular staff who knew and understood their history, preferences and needs. Staff spoke fondly about the people who used the service and how they enjoyed supporting them to engage in things they liked. Care provided respected people’s privacy and promoted their independence.

Staff had a passion to meet people’s individual needs and wishes. This had resulted in improving the conditions of many people who used the service.

Staff focused on providing person centred care. Staff were flexible with their call times depending upon people’s needs and wishes. People were supported to take part in activities they enjoyed and staff respected their choices. People could be assured that appropriate action would be taken if they raised concerns or complained.

Senior staff lead by example and were available to staff for guidance and support. Staff were motivated and shared a common vision and set of values. The provider monitored the quality of the service and had taken action when necessary to improve the care people received.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 14 September 2017

The service remains Good.

Effective

Good

Updated 14 September 2017

The service remains Good.

Caring

Good

Updated 14 September 2017

The service remains Good.

Responsive

Good

Updated 14 September 2017

The service remains Good.

Well-led

Good

Updated 14 September 2017

The service remains Good.