Archived: Victorletticia Care services

Victorletticia Care services is a domiciliary care service registered to provide personal care to adults. At the time of our inspection, the service was not providing any care. As a result we were unable to provide a rating for this service.

People’s experience of using this service and what we found

We could not gather the experience of people using the service or their relatives because direct care to people was not being provided at the time of our inspection.

We found some aspects related with the management of the service needed improvement. These related with the registered manager’s knowledge around their responsibilities to inform CQC of relevant changes happening with the service and other statutory notifications. We found some aspects of how the recruitment policy and mental capacity act requirements was applied needed improvement. We made a recommendation in relation to this area.

There were policies and procedures in place to ensure people were supported safely including with the management of their medication, to prevent the spread of infections and in case of any accidents or incidents.

Care was planned in a way where people were supported to have maximum choice and control of their lives and for staff to support people in the least restrictive way and in their best interests. The policies and systems in place supported this practice. There were systems in place to provide support with additional training and ongoing support.

Care planning documentation was centred around people’s needs and preferences.

There were quality assurance policies and procedures in place but these had not been used yet used by the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 July 2019 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement and Recommendations

We made a recommendation in relation to good governance.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.