Our current view of the service
Updated
21 October 2025
We carried out this announced on-site inspection on 18 February 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
McCormick Harrington Limited is known locally as Billingham Denta and is in Billingham and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, near the practice.
The practice had 7 treatment rooms. At the time of our inspection, there was a total of 25 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 4 dentists, 5 dental nurses, 1 dental therapists, 2 receptionists and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of the service
Updated
21 October 2025
On the day of our inspection, we spoke with and saw patient feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I am always happy with this practice, staff and Dentist are really good”.
“Everything was great no problems at all”.
“The staff in the practice are polite and patient. Over the year the service I have received has been very good”.
“In all my 60 years I have never felt so at ease…”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “The dentist was very attentive and suggested various options for the treatment”.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
Thepractice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.